Shipping policy
Shipping Policy
At Jovera Joyce, we aim to deliver high-quality trending gadgets, home essentials, and lifestyle products safely to our customers in Ireland, Europe, and worldwide.
Processing Time
Orders are usually processed within 1–3 business days after payment confirmation.
Shipping Time
Estimated delivery times:
- Ireland: 5–12 business days
- Europe: 7–15 business days
- United Kingdom: 7–15 business days
- International orders: 10–20 business days
Delivery times may vary depending on destination, customs, courier delays, product availability, or peak seasons.
Shipping Cost
We offer shipping options shown at checkout. Promotional free shipping may be available on selected orders or regions.
Order Tracking
Once your order has been shipped, you may receive a tracking number by email. Tracking updates can take a few days to appear.
Customs & Import Fees
For international orders, customs duties, taxes, or import fees may apply depending on your country. These charges are the customer’s responsibility.
Incorrect Address
Please make sure your shipping address is correct before placing an order. Jovera Joyce is not responsible for delayed or lost parcels caused by incorrect shipping information.
Lost or Delayed Orders
If your order has not arrived within the estimated delivery time, please contact us and we will help investigate the issue.
Contact: support@joverajoyce.com
2. Refund & Return Policy
Refund & Return Policy
At Jovera Joyce, customer satisfaction is important to us. If you are not fully satisfied with your order, please contact us and we will do our best to help.
Return Period
You may request a return within 14 days of receiving your order.
Return Conditions
To be eligible for a return:
- The item must be unused
- The item must be in its original packaging
- The item must be in the same condition as received
- Proof of purchase is required
Non-Returnable Items
The following items may not be eligible for return:
- Used personal care or hygiene products
- Opened beauty or wellness products
- Custom or personalized items
- Items damaged by misuse
- Clearance or final sale items
Damaged or Faulty Items
If your item arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery with:
- Order number
- Photos or video of the issue
- Packaging photos if available
We will review the case and offer a suitable solution, such as replacement, refund, or store credit.
Refunds
Once your return is received and inspected, we will notify you about the approval or rejection of your refund. Approved refunds will be processed back to your original payment method.
Please note that your bank or payment provider may take additional time to process the refund.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
Order Cancellation
Orders can only be cancelled before they are processed or shipped. Once an order has been shipped, it cannot be cancelled.
Contact: support@joverajoyce.com