Return and Refund Policy

Last updated: 16 July 2026

At Jovera Joyce, we want you to feel confident when shopping with us. Please read this Return and Refund Policy carefully before making a purchase.

14-Day Return Policy

You may request a return within 14 calendar days of receiving your order.

To exercise your right to return, you must contact us within 14 days of delivery. After notifying us, you must send the item back within a further 14 calendar days.

To begin a return, please email:

joverajoyce@gmail.com

Please include:

• Your full name

• Order number

• Product you wish to return

• Reason for the return

• Photographs where the item is damaged, faulty or incorrect

Please contact us before sending your parcel so that we can provide the correct return instructions.

Return Address

Approved returns should be sent to:

Jovera Joyce Returns
1272 Campion Crescent
Kildare
R51 TP82
Ireland

Items returned without first contacting us may take longer to identify and process. We do not accept parcels sent with cash-on-delivery charges.

Condition of Returned Products

For change-of-mind returns, products should be returned:

• Unworn and unused

• Clean and free from marks, makeup, perfume or odours

• With original tags, accessories and packaging, where available

• In a condition suitable for resale

• With proof of purchase or the relevant order number

You may inspect a product as you would reasonably inspect it in a physical shop. However, we may make a reasonable deduction from the refund where the product’s value has been reduced because of unnecessary or excessive handling.

Return Shipping Costs

For change-of-mind returns, the customer is responsible for return shipping costs.

We strongly recommend using a tracked and insured postal service and keeping the return receipt until your refund has been completed. Jovera Joyce cannot accept responsibility for returned parcels that are lost or damaged while being sent back.

Where an item is faulty, damaged, incorrectly supplied or materially different from its description, Jovera Joyce will cover or reimburse reasonable return shipping costs where required by applicable consumer law.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives.

Contact us promptly if:

• The product arrived damaged

• The product is faulty or defective

• You received an incorrect item, colour or size

• Part of your order is missing

• The product is materially different from its description

Email joverajoyce@gmail.com with your order number and clear photographs or videos showing the item, packaging, shipping label and issue.

Depending on the circumstances and your legal rights, an appropriate remedy may include a repair, replacement, price reduction or refund. Customers in Ireland have additional statutory remedies for faulty goods, including a short-term right to terminate within 30 days in qualifying circumstances. (CCPC)

Non-Returnable Products

Certain products cannot be returned for change-of-mind reasons, including:

• Personalised, customised or made-to-order products

• Beauty or personal-care products sealed for health or hygiene reasons once the seal has been broken

• Underwear or swimwear where the protective hygiene seal has been removed

• Earrings or pierced jewellery where sealed hygiene packaging has been opened

• Products that have been used, worn, washed, damaged or altered after delivery

• Digital products or gift cards, except where required by law

These restrictions do not affect your legal rights where an item is faulty, damaged, unsafe, incorrectly supplied or not as described. Health and hygiene-sealed products and personalised products are recognised exceptions to the normal change-of-mind return right. (CCPC)

Exchanges

We do not currently guarantee direct exchanges.

To obtain a different size, colour or product, please return the original eligible item and place a new order through our website.

Refunds

We will notify you after receiving and inspecting your return.

Where the return is approved, the refund will be issued to the original payment method. Your bank, card provider or payment service may require additional time to display the refund in your account.

Where the statutory withdrawal right applies, your refund will include the price paid and the original standard delivery charge. Any additional amount paid for express, premium or upgraded delivery will not be refunded beyond the cost of standard delivery.

We may withhold the refund until:

• We receive the returned product; or

• You provide satisfactory evidence that the product has been sent back

Refunds will be processed within the time required by applicable law. For eligible online cancellations, standard delivery costs are generally included in the refund. (CCPC)

Partial Refunds

A partial refund or reasonable deduction may apply where:

• A returned product shows signs of use beyond reasonable inspection

• Parts, accessories, tags or packaging are missing

• The product has been damaged after delivery

• The product’s value has been reduced because of unnecessary handling

Any deduction will be assessed fairly and will not limit rights provided under applicable consumer law.

Order Cancellations

You may request cancellation before your order has been fulfilled or dispatched.

Please email joverajoyce@gmail.com immediately with your order number. We will make every reasonable effort to cancel the order, but cancellation cannot be guaranteed after processing or fulfilment has started.

If the order has already been dispatched, you may request a return after receiving it in accordance with this policy.

Refused, Unclaimed or Undeliverable Orders

Customers are responsible for providing complete and accurate delivery information.

If an order is returned because it was refused, unclaimed or sent to an incorrect address provided by the customer, reasonable return shipping charges or other non-recoverable delivery costs may be deducted from the refund where legally permitted.

Original express or upgraded shipping charges are not refundable unless the order was faulty, incorrect or not delivered as agreed.

Sale Items

Eligible products purchased during a sale or promotion may still be returned in accordance with this policy and applicable consumer law.

A discounted price does not remove a customer’s statutory rights where a product is faulty, damaged or not as described. (CCPC)

Statutory Rights

Nothing in this Return and Refund Policy excludes, restricts or removes any mandatory rights available to customers under Irish, European Union or other applicable consumer law.

Contact Us

For return, refund, cancellation or damaged-product enquiries, contact:

Jovera Joyce Customer Support
Email: joverajoyce@gmail.com
Address: 1272 Campion Crescent, Kildare, R51 TP82, Ireland